online support Online Support
BARNY

Group travel platform

For our customer DB Klassenfahrten & Gruppenreisen, we have been developing and supporting a platform for the sale and handling of group travels for almost ten years.

Briefly summarized
  • Catalog management
  • Availability & price management
  • Partner & customer communications
  • Partner integration via interfaces
  • Online inquiries & offers
  • Connect & Manage points of sales
Services
Process Optimization Support & Roadmap UI/UX Design Vision Web Development
Technologies used

Our day-to-day work as a group tour organizer has been significantly simplified by the close cooperation with DESIGN-IT, so that we can even more concentrate on the individual needs of our customers.

Edgar Lemp
Head of Sales Group Trips, Deutsche Bahn

Situation


In the past, the booking requests were accepted via various media. The entire process, from the request to the offer and then to the invoicing, was handled by means of various tools.

Barny

Solution


In the many years of close cooperation from a simple price calculator for travel blocks a system was defines and simplified, which now supports the entire workflow of the company. Travel requests by telephone, travel agency or www.db-gruppen.de are centrally recorded and edited. All documents and  work steps from offer, through gift vouchers to on-site support are controlled by our system.Barny

  • SSL encryption
  • All communication between server and client is encrypted by SSL.
  • Role concept
  • Rights & visibility for DB users, partners, salesmen and customers are controlled.
  • Communication
  • For new events, the system sends e-mail notifications to users.
  • Interfaces
  • The system includes inter alia interfaces to Deutsche Bahn, hotel booking systems and the Google API.
  • Content management
  • For the online catalog contents are inter alia managed with texts, pictures, videos, services and prices
  • Server
  • All systems run on double redundant cloud servers in Germany with daily backups.
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